Senior Director Data Driven Customer Journey | Lufthansa AG
Marcel Kling, an industrial engineer, is Senior Director at Lufthansa Group. He has been the program lead of SMILE, one of the central strategic digitalization programs of the Lufthansa Network Airlines – which is now developed and scaled into the Data Driven Customer Journey. His Lufthansa story started in 2008 as graduate management trainee, where he was subsequently responsible for teams in the areas of strategy and business intelligence, pricing as well as revenue management.
„Success is not final, failure is not fatal: It is the courage to continue that counts“